SHIPPING

Domestic Orders (Within United States):Free Shipping (USPS Priority or USPS First Class for small items).

International Orders: $100 flat rate shipping. For heavy and large items, extra shipping cost will be added. Custom duty and taxes will be buyer's responsibility. Using a forward company service, such as MyUS.com is recommended to save international shipping cost.

Tax: Sales Tax will be applied to all NY orders. Nexus sales tax law can be applied to all orders.


RETURN

Domestic Return:

Return Period: Request within 3 days of delivery on returnable items and orders (please see "Return Eligibility" for defining returnable items.

Return Fee: $35 Handling fee + Return shipping label cost.

Return Eligibility: Returnable Items are items that are NOT Final Sale, Drop Sale, and international orders.


International Return: International return is not accepted.


REFUND

For eligible returns that have successfully returned the item(s), refund will be issued back to the original payment method within 7-10 business days, depending on your bank's processing time. Refund will be issued after deducting the return shipping cost and the handling fee of $35 USD.

Processing Time:It takes up to 5 business to process a refund and 7-10 business days for the refund to go back to your original payment method.


Cancellation

Cancellation request may be accepted if a tracking number has not been entered/order has not been marked as fulfilled. For status of the order, please visit My Account > Order History for detail. Cancellation request is not guaranteed and LUXCELLENT reserves the right to cancel or not to cancel an order.


Terms and Conditions



SHIPPING

Domestic Buyout: Free pre-paid shipping label. Buyout item(s) must be shipped within 7 days after a pre-paid shipping label is issued.

International Buyout: You the seller is responsible to cover the shipping cost, insurance fee, and any custom fees occured. Insurance and signature are required for shipping the package.


RETURN

Buyout cancellation: For all buyout contracts, no cancellation request will be accepted after the package has been shipped.


Terms and Conditions



SHIPPING

Domestic Consignment: Free pre-paid shipping label. Consignment item(s) must be shipped within 7 days after a pre-paid shipping label is issued.

International Consignment: You the seller is responsible to cover the shipping cost, insurance fee, and any custom fees occured. Insurance and signature are required for shipping the package.


RETURN

Consignment cancellation: For all consignment contracts, cancellation can be accepted with conditions:

(a) Consignment cancellation is requested before the package has been shipped to LUXCELLENT: $35 flat rate fee will be charged to cover return shipping label cost and labor fee.

(b) Consignment cancellation is requested within consignment period: $50 handling fee + return shipping label cost will be charged before Luxcellent ships the consigned item back to the consignor.

(c) Consignment cancellation is requested after the consignment period has expired: Luxcellent will ship back the consignment item at Luxcellent's cost.


Terms and Conditions



SHIPPING

Domestic buy-back: Free pre-paid shipping label. Buy-back item(s) must be shipped within 7 days after a pre-paid shipping label is issued.

International buy-back: You the seller is responsible to cover the shipping cost, insurance fee, and any custom fees occured. Insurance and signature are required for shipping the package.


RETURN

Buy-back cancellation: For all buy-back contracts, no cancellation request will be accepted after the package has been shipped.


Terms and Conditions


Authentication opinons delivery

Authentication opinions will be delivered to your account. To view your authentication opinions, please go to

My Account > Authentication Request


Terms and Conditions