Return/Refund


Selling/Consigning

Please refer to the terms and conditions on the consignment/buy-out agreement.

Buying

For buying from our LUXCELLENT website, we will issue refund back to the original payment method. Please note that we will deduct a handling fee of $35 per item. The return period is 24 hours starting the time of delivery stated on the tracking number of the shipping carrier's website. 

*Please make sure the tag is intact when you send the item back. Once the tag is removed, we will not accept the return.

Please Email us if you would like to make a return request. Please make sure to include your order number and the reason you are making the return. 

 

Authentication 

For our free authentication service, the service cost is free. Hence, there will be no reimbursement or refund in any forms for this service.

You agree with our Terms and Conditions if you buy, sell, authenticate, or consign with LUXCELLENT.