Buying FAQ
1. Is authenticity guaranteed at LUXCELLENT?

Yes! Authenticity is always guaranteed when you purchase from LUXCELLENT. We are one of the most reputable consignment boutiques in New York. We are expertise in buying and selling preowned luxury goods. Authenticity of the luxury goods is the first priority with LUXCELLENT.

2. Does LUXCELLENT also sell at another platform?

Yes. LUXCELLENT is also selling on Tradesy and LePrix. We are selling as LUXCELLENT on Tradesy and selling as LUXCELLENT on LePrix.

3. Who should I contact with if I have questions about my orders on LUXCELLENT-Tradesy and LUXCELLENT-LePrix?

For LUXCELLENT-Tradesy orders, please contact our LUXCELLENT team via Tradesy message box. One of our LUXCELLENT-Tradesy team members will get back to you via Tradesy message. For LUXCELLENT-LePrix, please contact our LUXCELLENT LePrix team via LePrix message box. One of our LePrix team members will get back to you via LePrix message.

4. I have placed an order, how long does it take for my order to ship?

We ship an order within 1-2 business days. It take can a longer time if your order is received on the weekends or on the Holidays. Sometimes, it takes us longer time to verify your billing information if your billing information is entered incorrectly, which will trigger an alert with our payment verification team. To avoid a longer payment process time, please make sure you fill-out your billing information correctly.

5. What are the payment methods? Do you take installment payment plans?

You can pay with credit cards (VISA, MasterCard, American Express, Discover) and Paypal. For authentication service, we only accept Paypal payment. Currently, we do not take installment payment plan.

6. How long does it take to receive my order?

It will take approximately 2-3 business days with USPS priority mail and 3-5 business days with USPS first class mail. Please check the tracking information on USPS tracking page for a more accurate estimate delivery date given by USPS once you receive a tracking number.

7. Can I make a return request?

Yes. You can make a return request with us within 3 days of delivery. Please make sure our company security tag is intact and the item is unused and being in the original condition. Refund will be issued upon inspecting and checking the returned item(s) received. A flat rate fee of $35 will be deducted from the refund before issuing the refund. This fee will be used to cover the handling fee and the returned shipping cost. Return will not be accepted if our company security tag is removed or if the item returned is not the same item or in the original condition.

8. How long does it take to receive my refund?

It takes approximately 7-10 business days to receive your refund. The actual timeframe of receiving your refund will depend on your bank. The refund will go back to your original payment method.

9. Why should I choose LUXCELLENT?

LUXCELLENT is one of the most reputable consignment boutiques in New York. Our company has years of experiences in the second-hand luxury market. We are not only expertise in buying and selling preowned authentic luxury goods, but also knowledgeable in the history of the luxury goods and market values of the preowned luxury goods. LUXCELLENT is who you will need when you purchase an authentic preowned luxury good because we priced our preowned luxury goods based on the second-hand market value, we guaranteed authenticity of each item that we sell, we buy-back some of the items with guaranteed prices, and we value each of our customers.

10. How do I contact LUXCELLENT

You can reach out to us via email. Or you may contact us through our Facebook Fan page messenger HERE. Our team members will get back to you during our office hours as soon as possible!

If you have more questions that are not listed above, please contact us directly. Our customer specialists will answer your questions during our office hours!