Stadium Concrete Seats

Purchase FAQ

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Stadium Concrete Seats

Are items being sold on LUXCELLENT® authentic?

Yes! All items being sold and/or have sold on LUXCELLENT® are authentic. We are one of the most reputable consignment boutiques that buys, sells, and consigns pre-owned & authenticated designer goods in New York and have years of experiences in buying and selling pre-owned designer items. We take authenticity seriously.

2

Can I contact LUXCELLENT.com about an order that I placed on another platform where LUXCELLENT also sells at?

Please contact our customer service team at the platform where you purchased from because we have dedicated customer service specialists that can assist you with your order and inquiries.

3

How long does it take to ship my order?

We ship an order within 1-2 business days. It take can a longer time if your order is received on the weekends or on a Holiday. Sometimes, it takes us longer time to verify your billing information if your billing information is entered incorrectly, which will trigger an alert with our payment verification team. To avoid a longer payment process time, please make sure you fill-out your billing information correctly.

4

Can I make a return request?

Short answer is yes. All return requests must be made within 24 hours after an order is delivered. Return request may or may not be accepted by LUXCELLENT. Customer agrees to follow LUXCELLENT's sole decision on accepting or declining a return request.

5

Does LUXCELLENT ship to international locations?

Yes. Please refer to our Shipping & Return page for international shipping. Shipping cost may vary by locations. For all international orders, if the item price or the order total over $2499 USD, we will not be able to fulfill and ship these items due to export law.

Marble Surface

Selling FAQ

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Marble Surface

How to sell to LUXCELLENT

Selling on LUXCELLENT® is easy. Please submit your item(s) for sale through our sell to us page. Our procurement team will provide a selling offer or a consignment offer based on the item's demand, style, condition, etc.

2

What is the difference between a buyout offer and a conignment offer?

A buyout offer is a direct purchase price offer. It simply means that you will receive the buyout price amount after we have received, reviewed, and accepted your item(s). The buyout price offer is exactly the amount you will be receiving. There will be no extra fees.

A consignment offer means that your item(s) will be consigned with us for a period of time. You will not receive the consignment offer until the item has been sold and the transaction is finalized. The consignment price offer is exactly you will be receiving. There will be no extra fees. A $50 handling fee will be charged to the consignor that requested a consigned item back before a consignment period is ended.

3

Can I sell or consign with LUXCELLENT if I am not in the U.S.?

Yes, international sellers and consignors are welcome. International sellers will be responsible for both way shipping and all the related fees, including custom taxes and fee. In case the item is not authentic, LUXCELLENT®will NOT ship the item back to seller as we are not allowed to ship an inauthentic item, especially to oversea. International seller has the option to ask LUXCELLENT® to destroy the item for the seller or seller has to arrange a pickup.

4

What are the payment methods?

Sellers and consignors can choose from Paypal and ACH for the item(s) sold or consigned.

 

Note: Please provide your PayPal information or ACH information via email (info@luxcellent.com) after you have signed your e-contract in order for us to process your payment on time.

 

Information Needed:

PayPal: Please provide your full PayPal name and PayPal email address.

ACH: Please provide Bank Name, Bank Routine (ABA) Number, SWIFT code, Bank Account Number, Account Type (Checking/Saving), Beneficiary Name on Account, Beneficiary Full Address, and Bank Address.

5

What if my item(s) do not match with my description or it is not authentic?

A handling fee of $50 will be charged to the seller/consignor if the item is not authentic or if the seller/consignor does not want to sell/consign due to mismatch on condition description. A new offer may be given to seller/consignor for item(s) that do not match with the original description of the seller's/consignor's. The handling fee will not be applied to seller or consignor that accepts the re-quote new offer.

Stadium Concrete Seats

Condition FAQ

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Stadium Concrete Seats

How does LUXCELLENT® categorize conditions of the items?

LUXCELLENT® categorizes conditions into 6 conditions: Pristine (New Other), Like New, Excellent, Great (Very Good), Good, Fair.

2

What is a Pristine (New Other) Condition?

For pristine (new other) condition, the item appears unused. May contain faint signs of wear due to storage conditions. It can be considered as New (Other).

3

What is a Like New Condition?

For like new condition, Item is like new and contains very little wear. Any notable flaws or signs of wear are stated in the detail description.

4

What is an Excellent Condition?

For an excellent condition item, Item shows some wear and signs of previous use, but still has a lot of life in it. Slightly signs of wear such as worn corners, creases in leather, and tarnished hardware may be visible. Any notable flaws or signs of wear are stated in the detail description.

5

What is a Great (Very Good) Condition?

For great (very good) condition, item does show moderate signs of wear. Some of the signs of wear that can have on an item such as surface scratches, slight darkening in handles, and other indications of wear may be visible. Detailed signs of wear or imperfections will be noted in the detail description.

6

What is a Good Condition?

For good condition, Item will have noticeable signs of wear such as well scuffed edges or significant scratches. Please read the condition notes in the detail description and inspect photos before purchasing.

7

What is a Fair Condition

For fair condition, item may have more than just noticeable signs of wear, such as tearing or broken parts. Most of the Fair condition items are priced much lower than the retail price because of the condition. Some of the vintage items may be categorized as Fair condition due to both the prior use and the age of the item. *Fair condition items often present our customers with the greatest opportunity to save significantly on authentic luxury item.

8

Can I solely depend on the condition grading for the condition of the item

LUXCELLENT® inspects each item that we buy and sell. Our listing department will note all of the signs of wear that they notice to their best knowledge. Be sure to inspect each of the numerous detailed photos that we have taken of the item to view it from every angle. Although an overall condition can provide you an overall idea of the signs of wear of the item, and yet, we always recommend that buyer reads the detail description and view all the photos available.